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    I want to free up more space on my web hosting package

    If you need more space in your web hosting package but are not ready for a larger package, you can choose to take a critical look at the space you are currently using. For example, you can delete unused mailboxes, databases or files if you are sure you no longer want to keep them.

    In this article, we explain what options you have to save space on your web hosting package so that you have more free space. You have 3 options:

    1. You can delete files on the web hosting package
    2. You can shrink or delete database(s)
    3. You can reduce or delete mailbox(es)

     

    We will discuss these options one by one in this article. In addition, we will also show you how to delete mail forwards, even if they don't take up web space.

    Before you delete anything on your web hosting package, we strongly recommend that you check whether the items you're planning to delete are important or still in use. In addition, it is strongly recommended to create a local backup of your files, databases and emails before deleting anything. If you delete an email address, database or files from your web hosting package, they will be removed immediately and can not easily be recovered.

     

    Our web hosting packages naturally include automatic backups, but you cannot retrieve individual files, databases or emails from such a backup. Restoring a backup in your control panel would overwrite everything in your web hosting package.


    Creating a backup of your files


    To make sure you do not accidentally lose important files when you start deleting files, you can create a backup of your files before taking any further action.

    With the help of a SFTP-program of your choice you can easily create a local backup of your files. In this article we use Filezilla.

    If you use another program (like for example Cyberduck), the steps are similar. If you can't quite figure out how to do this with your SFTP-progam, we recommend that you consult the documentation of your SFTP-program.



    Step 1

    Log in to Filezilla. You can read more about this in the article 'How to use SFTP with Filezilla'.



    Step 2

    In the left column click on the folder where you want to save your backup. In our example we use the folder named 'My website files'.

    select the target folder



    Step 3

    In the right colum right-click on your 'www'-folder and click on 'Download'.

    Select the source folder and click Download

    The folder 'www' and the files contained therein will now be downloaded to the folder you selected in the left column. After the download is complete, you have backed up your website files.

     

    The files are downloaded to the target folder

     

    If you have files in other folders (such as for example 'subsites' or 'restored-backups') you can download these in the same way. In that case, make sure to save these files in a seperate local folder.

     


    Deleting files

     

    You can now check within the 'www' folder if there are files that you no longer want or no longer need. If you are not sure whether a file is used by your website, do not delete the file and first check this with the creator of the CMS or the plugins / themes you use.

    If you wish to completely delete your website, then you can delete all files in the folder 'www'. After that your website will no longer be accessible to visitors.

    If you have files in other folders (such as for example 'subsites' or 'restored-backups') you can delete them in the same way if you no longer need them. Therefore make sure to also check these folders.

    As mentioned before: Make sure you have created a local backup of your files before you delete files from your web hosting package. This to secure any important files from being lost by accidental deletions, as these cannot easily be recovered.


    Checking your database(s)

     

    In your controlpanel you can see which database(s) you currently have in your web hosting package. You can find this overview as follows: 
     

    Log in to the control panel and click 'Shared Hosting' in the menu. Next, select your domain below 'Products'.

    Click on the 'Site' tab and then 'Databases'.

    Click on database

     

    You will find an overview of your databases here. Next to the database name, the data usage and status are shown.

    database overview


    Creating a backup of your database(s)

     

    Your database contains the data of your website. If you have multiple subdomains, it is possible that you have created separate databases for the websites on your subdomains. Then the additional databases will contain the data for the websites of your subdomains. Since a website will not function after deleting its database, it's recommended to make a backup to prevent accidentally deleting an important database.



    Step 1

    You can make a backup of your database directly via the database overview page in the control panel. To do so, click on the three dots next to the database and click 'View backups'. You will now see an overview of your database backups. Click the 'Download' button to download the preferred backup.

    If you want more advanced options when making your backup, follow the steps below.

     

    Click the three dots next to the database and click 'Open phpMyAdmin' to automatically login to phpMyAdmin.



    Step 2

    When you are logged in to phpMyAdmin, you will see the screen as shown below. In this example we have installed WordPress, therefore the database that was made when installing WordPress is shown.

    If you have uploaded a website and database yourself, you will see that data instead. The steps for making a backup are equal in both situations.

    Jouw Databases beheren

    Make sure the database is selected by clicking it in the left column. Our database is called "site_voorbeeld_nl_wordpre". Click the 'Export' button, which is marked red in the image.



    Step 3

    You can now choose your Export method.

    Jouw Databases beheren

    Pick the 'Quick' method and the 'SQL' format and click 'Go'. The backup will now be downloaded. Remember where you saved it, you may need it later.


    Shrinking your database(s)

     

    You can choose to shrink your database. Shrinking a database is only possible if the database has not yet filled all of the allocated space for that database. You can not make a database smaller than the sum of all the data it contains.

    Warning: if you make a database so small that no new data will fit in the database, this will lead to problems on your website.

    Shrinking your database can be done as follows:

     

    Step 1

    First check how much space your database is actually using.

    Log in to the control panel and click 'Shared Hosting' in the menu. Next, select your domain below 'Products'.

    Click on the 'Site' tab and then 'Databases'.

    Click on database

    Click the three dots next to the database and click 'Open phpMyAdmin' to automatically login to phpMyAdmin.

    After logging in you can click on the name of your database on the left side.

    PhPMyAdmin database size

    You will now see an overview of the tables within your database. In this overview you will see the total actual size of your database at the bottom-right of the tables. In our example this is 14,3 Mb.

    Remember that you cannot shrink your database smaller than this size. It is strongly advised to keep enough extra space for your database to grow when you start shrinking the allocated space in the next steps. Otherwise you risk your website not functioning properly anymore.


     

    Step 2

    Log in to the control panel and click 'Shared Hosting' in the menu. Next, select your domain below 'Products'.

    Click the 'Site' tab at the top, followed by 'Databases'.

    click site followed by databases



    Step 3

    You will now see the overview of your databases. Click on the name of your database or click the three dots -> 'View/edit'.

    click the database name or view/edit



    Step 4

    Here you can view the details of your database, and edit the size by changing the number below 'Quota'.

    When you are done, click 'Save'.

    change the quota


    Deleting your database(s)


    You can look at the databases in your web hosting package to see if there is a database that you are no longer using and don't want to keep anymore. If you are not sure whether a database is used by your website, do not delete the database and first check the configuration file of your website to see which database is in use. When in doubt it is beter to keep the database and not delete it to avoid your website suddenly becoming inaccessible.

    If you wish to completely delete your website, then you can delete the database. After that your website will no longer be accessible to visitors.

     

    Deleting a database can be done by clicking the three dots to the right of the database and selecting 'Delete'. 
     

    As mentioned before: Make sure you have created a local backup of your database(s) before you delete your database(s) from the web hosting package. This to secure any important data in a database from being lost by accidental deletions, as this cannot easily be recovered.


    Checking your email address(es)

     

    In your controlpanel you can see which email address(es) you currently have in your web hosting package. This applies to both mailboxes as well as mail forwards. With mailboxes you can also see the allocated space for each mailbox. You can find this overview as follows: 
     

    Within the control panel go to the 'Domain & Hosting' tab and select the domain name on the left side (without checking the checkbox). Then click on the cogwheel icon next to 'Your email'.

    Manage your email

    To see an overview of your mailboxes you can click on 'Mailboxes'. 
    To see an overview of the mail forwards you can click on 'Mail forwards'. 
     


    Shrinking your mailbox(es)

     

    With mailboxes you can choose to shrink these. Please be aware it is only possible to shrink a mailbox if there is still unused space in the amount of space allocated to the mailbox. You can not make a mailbox smaller than the combined size of all the emails in that mailbox.

    Warning: if you make a mailbox so small that no new emails will fit in the mailbox, you will not be able to receive new emails.

     

    You can shrink your mailbox as follows:

     

    Step 1

    Within the control panel go to 'Domain' and select the domain name on the left side (without checking the checkbox). Then click on the cogwheel icon next to 'Your email' and choose 'Mailboxes'.

    Manage your email



    Step 2

    Click on the mailbox that you want to change the allocated space for. You will then see the following screen: 

    Mailbox settings

    You can change the allocated space for this mailbox behind 'Assigned size'. As mentioned you can not make a mailbox smaller than the combined size of all the emails in that mailbox. To save the change, click on 'Save'.


    Deleting your mailbox(es)

     

    You can delete a mailbox if you no longer want to use or keep the mailbox. When you delete a mailbox this means all emails in that mailbox will be entirely deleted. You can delete a mailbox as follows:

     

    Step 1

    Within the control panel go to 'Domain' and select the domain name on the left side (without checking the checkbox). Then click on the cogwheel icon next to 'Your email' and choose 'Mailboxes'.

    Manage your email



    Step 2

    In the next screen you see an overview of all the mailboxes that you have within this web hosting package.

     

    mailbox overview for deletion


    You can delete a mailbox with the cross to the right of the mailbox that you want to delete.

     

    As mentioned before: Make sure you have created a local backup of your email before you delete your mailbox(es). This to secure any important emails from being lost by accidental deletions, as these cannot easily be recovered.


    Deleting your mail forwards

     

    You can delete a mail forward via your control panel. A mail forward does not affect the amount of web space used, since it does not take up storage space itself. Mail forwards do count for the number of email addresses that you have in use in your web hosting package.

    You can delete a mail forward as follows:


    Stap 1

    Within the control panel go to 'Domain' and select the domain name on the left side (without checking the checkbox). Then click on the cogwheel icon next to 'Your email' and choose 'Mail forwards'. 
     

    Manage your email


    Stap 2

    In the next screen you see an overview of the mail forwards that you currently have in this web hosting package.

     

    Deleting mail forward


    You can delete a mail forward with the cross to the right of the mail forward that you want to delete.


    In this article we explained how you can free up more space on your current web hosting package.

    If you have any questions regarding this article, do not hesitate to contact our support team. You can reach them using the 'Contact us' button below or the 'Contact' button in your control panel.

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