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    Why do the e-mail messages I send to hotmail/gmail not arrive?

    E-mails that are being sent are carefully screened by parties such as Hotmail and Gmail. In order to prevent your e-mail to be marked as a spam or as 'unwanted', you can check the following settings for your domain / e-mail address or VPS.

    • It is important to have a reverse DNS record set up for the outgoing mail server. On a TransIP webhostingserver this is of course automatically configured by us. For a VPS you can set up the reverse DNS record (PTR record) for the IP addresses of your VPS using our article 'How can I set my reverse DNS for BladeVPS?'
    • In the case that send mail from a VPS, you can enter a hostname from which you would like to send e-mail. This will probably be "server.yourdomainname.com" or "mail.yourdomainname.com".
    • Make sure that you choose a domain which has an SPF record configured to point to the IP address of the server. More information on SPF-records can be found in our knowledgebase or on this website.

     

    Should you have any questions left regarding this article, do not hesitate to contact our support department. You can reach them via the ‘Contact Us’ button at the bottom of this page.

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