The accessibility/uptime of your services is one of our spearheads and we pay a lot of attention to it during the continuous development of our platform. However, it can occasionally happen that a service is unavailable. On our website you will find more information about our SLA/uptime guarantee per product and the compensation you are entitled to when a service is unavailable for longer than we guarantee. Should you have any questions based on this article, do not hesitate to contact our support department. You can reach them via the 'Contact us' button at the bottom of this page.