Recently we have changed the appearance of our invoices. The new and improved invoices have been created based on the feedback given to us by our customers. As a result, an invoice contains more information and is more clear. A detailed explanation of this new invoice can be found on this page.
Below this example we will explain the layout point by point.
1. TransIP postal address
This is the postal address of TransIP.
2. Your address
This is the address which you have entered in your account. For our corporate clients the VAT-number is placed under the postal code. For more information about changing your contact details, click here.
If you wish to have an additional line below the VAT-number (for example for your own administration), you can contact support. Support is able to add an extra line to your future invoices.
3. Invoice information
Here we place the invoice date and invoice number. Your user name is the name of the account which contains the services that are invoiced on this invoice.
4. Item
An overview of the types of services you have been charged with on this invoice, including add-ons and licences. For your domains and hosting, the domainname is also included. For BladeVPS and STACK, the name of the service is included.
Add-ons are sorted under the services on which they are added. This way you have a complete overview of the costs involved.
Possible productdiscounts are also sorted the same way as addons.
5. Term
The term indicates how often this service is billed. This differs per product.
6. Billing period
The billing period per product; we always invoice on the 1st and 15th of the month, but the contractterm of each product starts on the date of purchase. Products ordered on for example the 5th of the month, are billed on the 15th.
7. Amount
The amount that is purchased from each relevant service. For unique products, like domain names, this is always one.
8. Price per product
The cost of the service stated. If the amount is more than one, the costs are added together.
9. Total
The total costs of the invoice. Any discounts will be deducted from the subtotal, any VAT will be displayed and added here.
10. Other information about TransIP
Here we have added our Chamber of Commerce number, VAT-number and the e-mail address for questions; support@transip.nl. If you have any questions regarding invoices or other account related topics, please contact our support team via your control panel.
11. team.blue
TransIP is a part of team.blue.
In this article we introduced the new appearance of our invoices which will be introduced step-by-step.
Should you have any questions left regarding this article, do not hesitate to contact our support department. You can reach them via the ‘Contact Us’ button at the bottom of this page.