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    Solving VPS mail service problems

    If you've configured (the DNS of) our VPS mail service and configured your mail software (manually) and your mail is not sent, there'll most likely by a problem with the configuration.

    To investigate the cause of the problem, consult the log files of your VPS. For Postfix this can be done with the command:

    tail -f /var/log/maillog

    For Exim use the command:

    tail -f /var/log/exim_mainlog

    Please note that some control panels may use different locations for the log files. In that case, check the file location using the commands:

    ls /var/log
    ls /var/log/exim

    Errors messages

    Below is an overview of articles explaining various error messages you might encounter when using the mail service (but with a misconfiguration).


     

    We will continue updating this article with additional errors you may encounter and their solutions. Should you experience a problem for which you couldn't find the solution in this, or the linked articles, please let us know by leaving a message under 'Comments' at the end of this article, or by sending a message through your control panel to our support department.

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