By opening an incognito window, you can quickly find out whether a website not showing changes is due to the browser cache. Do you see changes in an incognito window but not in a "normal" browser window? Always clear your browser cache first. This is because an incognito window does not store cache data and always retrieves the newest page when you open a new incognito window.
Use Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to force refresh the page. However, a so-called ‘Force refresh’ only works for the page you are currently visiting. In some cases, it is therefore desirable to refresh your entire cache. Below we explain how to do this per browser.
Desktop
Chrome
1. Open the menu at the top right
2. Click Settings
3. Click Privacy and security
4. Click Delete browsing data
5. In the next screen, select the time range you want to clear. Choose All time.
6. Check Cached images and files.
7. Click Delete data to confirm.
Safari
In Safari on desktop, you can easily refresh the cache with a key combination:
Windows: Crtl + Alt + E
Mac: Option + Command + E
A pop-up will appear, where you can confirm clearing the cache by clicking Empty:
Then reload the page to refresh your website.
Edge
1. Open the menu at the top right
2. Click Settings
3. Click Privacy, search, and services
4. Click Clear browsing data
5. In the next screen, click Choose what to clear.
6. Select the time range you want to clear. Choose All time.
7. Check Cached images and files.
8. Click Clear now to confirm.
Firefox
1. Open the menu at the top right
2. Click Settings
3. Click Privacy & Security
4. Scroll to Cookies and Site Data and click Clear Data…
5. In the next screen, select the time range you want to clear. Choose Everything.
6. Check Temporary cached files and pages.
7. Click Clear to confirm.
Opera
1. Open the menu at the bottom left
2. Click Privacy & security
3. Click Delete browsing data
4. In the next screen, select the time range you want to clear. Choose All time.
5. Check Cached images and files.
6. Click Delete data to confirm.
Mobile
Chrome
Open the menu at the top right via three dots. Next, click ‘Delete browsing data’.
Click on ‘More options’.
At the top right you can choose the period you want to clear the cache for. If you want to clear all cache, select ‘All time’.
Then check what you want to delete, or uncheck what you don’t. In this case, check ‘Cached images and files’. Then click ‘Delete data’.
Safari (iOS)
Go to the ‘Settings’ app. Click ‘Apps’ and then ‘Safari’.
Now click ‘Advanced’ at the bottom, and then ‘Website data’.
Click ‘Remove all website data’. This will clear both cache and cookies.
Samsung Internet (Android)
Open the menu by clicking the three lines at the bottom right. Then click ‘Settings’.
Click ‘Personal browsing data’.
Now click ‘Delete browsing data’.
At the top left you can choose the period you want to clear the cache for. If you want to clear all cache, select ‘All time’.
Then check what you want to delete, or uncheck what you don’t. In this case, check ‘Cached images and files’. Then click ‘Delete data’.
